Data Deletion Request
This page explains how you (a Hubly user, or a person whose data we process via WhatsApp / Meta) can ask Hubly to delete your data. All support and data-deletion requests are handled at hello@hubly.co.id.
How to request deletion
Email hello@hubly.co.id from the address registered on your Hubly account (or from the email/number associated with the data you want removed), with the subject "Data Deletion Request".
Include your business name or Hubly account email, and say whether you want the Hubly account deleted, WhatsApp conversation data deleted, or both.
What we delete
Your Hubly account and related business profile.
Channel conversations, media, and metadata (including WhatsApp Business data we store from the Meta Cloud API: WABA ID, phone number ID, message content, delivery/read status, and attachments).
Stored access tokens and channel credentials.
Customer data we process on your behalf, except records we are legally required to keep longer (for example, tax records).
Processing time
We will verify the request, delete or anonymize the data within 30 days, and confirm by email within 14 business days.
Some data may be retained longer where required by applicable law.
Meta / Facebook users
If you remove Hubly from Facebook Apps and Websites and request that your data be deleted, we process that request the same way as above. You can also email hello@hubly.co.id directly.
Contact us
Support, privacy, and data-deletion email: hello@hubly.co.id.